SystmOnline is a range of free of charge online services to allow patients to proactively manage their care. These services allow patients to view their own Electronic Medical Record (EMR) as well as booking appointments and managing medication.

SystmOnline is available as an online service or via apps, providing patients with convenience and flexibility when managing their care.

Online service

Using SystmOnline is easy—just switch on the functionality within SystmOne. Your healthcare service can then give patients a password to login. If you are a patient who would like help on how to use SystmOnline, click here.

The online service enables patients to view their electronic medical record. SystmOnline also allows patients to:

  • Manage their appointments
  • Request repeat medication
  • Update demographic details
  • Message their healthcare service
  • Complete questionnaires
  • SystmOnline apps
Patient Login


The SystmOnline app is available for Apple and Android devices. It can be downloaded free of charge from the relevant app store.

The app allows patients to manage any aspect of their healthcare all from one place. It offers much of the same functionality as the online service.

The app has extra functionality to the online service to promote patient responsibility for their care. This additional functionality includes:

  • Adding appointments to the phone calendar and set reminders.
  • The potential to use integrated Google Maps functionality to identify nearby NHS services.
NHS England logo

Patient Online is an NHS England programme designed to support GP practices to offer and promote online services to patients, including access to records, online appointment booking and online repeat prescriptions.

The Patient Online Support and Resources Guide has been developed to help practices meet their GMS/PMS contractual requirements regarding online services. It includes guidance developed by the Royal College of GPs on pertinent issues such as proxy access and coercion, as well as materials for patients, frequently asked questions, regional and local support arrangements.

Follow the link to find out how a SystmOne practice is benefitting from online access to records:

Alternatively, ask for a free brochure.