Meet The Team
Whether you are an existing SystmOne user, are in the process of moving to SystmOne, or simply want to find out more about SystmOne and TPP, you're likely to speak to members of our company. So, here's a brief introduction to our teams:
Project Managers
Project Managers are integral to TPP. Our Project Managers oversee all SystmOne deployments and are also involved in planning future developments for SystmOne, in recruitment, and in overseeing anything that's happening in the company - making sure that TPP is focusing on the right things.
Clinical Imports Team
The Clinical Imports team plays a key role within TPP. Their job is to work with CSC and new SystmOne users to ensure that the data migration from a legacy system to SystmOne is as smooth as possible. The team extracts legacy data and imports it onto SystmOne, checking the data and liaising with the TPP Import Programmers, the CSC Roll-out Services team and end users to ensure that it is correct and bug-free.
Clinical Imports Software Engineers
TPP performs all data migrations in-house without using third parties. This team works closly with the Clinical Imports team, dealing with a site's data from the day the data cut arrives, right through to Go Live. They develop new adaptors for clinical systems and use these adaptors to transfer data from other clinical systems to SystmOne.
Trainers
Our team of trainers spend the majority of their time out and about, delivering training to SystmOne users at the point of use. In addition to this, they also give demos to prospective users, run top-up training sessions and act as trouble-shooters. All of our trainers are experts in their specialist modules.
Clinical System Analysts
TPP’s CSAs are the first point of contact for SystmOne users post-Go Live. They provide a helpdesk service, answer emails and monitor SystmOne Chatrooms. Each member of the team specialises in a different aspect of SystmOne such as Spine, Release Management, Child Health or Prisons.
The CSAs aim to provide the best customer service possible - users calling us will never speak to a machine. Instead, they talk to a helpful and dedicated person who, if they can't help, will quickly find someone who can, even involving the software engineers and TPP's Directors.
The CSA team's work doesn’t end when they put down the phone - they are responsible for testing changes made for SystmOne each release, as well as setting up new units moving to SystmOne, and organising pathology and registration links.
Customer Relationship Managers
The Customer Relationships Managers are there to make sure that all users of SystmOne are happy. The team works hard to develop good relationships within all levels of the NHS, from SHA level to the users themselves. The CRM team is the point of escalation should any users be unhappy with the service they receive from TPP.
The CRMs also coordinate training and are heavily involved in deployment, working closely with CSC's sales team to ensure that the system is rolled out as smoothly as possible.
Trouble-shooters
Our Business Process Manager and Strategic Relations Manager are always out and about at user groups and SystmOne units, answering questions and troubleshooting where necessary, providing a valuable link between SystmOne users and TPP's development team.
They collate information from user groups and SystmOne organisations and feed that back to the development team. They go out to see units with unresolved issues, functional issues and ideas for potential development. They then assess whether that development is beneficial to other users. Because they are out and about and see the system in use, they can see where there is room for improvement and can feedback to the rest of the team.
Front End Software Engineers
Without the software engineers, SystmOne would not be able to constantly evolve and improve. This team writes the software that users see, and the software they don’t. They spend every day making SystmOne faster and better. User development ideas, new requirements and initiatives are all passed to the software engineers who assess them and turn them into live features of SystmOne.
Technical Team
The role of the Technical team is to keep the SystmOne servers up and running as fast as possible, to spot problems before they occur, and to plan for future growth of SystmOne, ensuring that it will perform well at scale. The more people who use SystmOne, the more activity the server needs to be able to cope with - the Technical team make sure that it can. The Technical team puts the server through rigorous testing and monitors it constantly, that’s all day every day, to make sure that it is working as it should.
Writers
TPP's Technical Authors and General Writers are responsible for most of the written material you'll encounter about SystmOne, from the Online Help, to SystmOne newsletters and even this website.
