Following the deployment of the full SystmOne Social Care module at North East Lincolnshire Care Trust Plus (CTP) in mid September, local clinicians and councillors have been full of praise for the changes. 

 North East Lincolnshire Council Portfolio Holder, Councillor Ian Lindley, commented that “Locally, we have made real progress with the integration of health and social care. The introduction of the new Integrated Care Record will mean that we are building on this; ensuring that where we have the consent of the service user, we use information that is held within their care record to assist with delivering the most appropriate and effective care.”

 TPP have worked closely with the CTP to develop a complete solution for adult social services. For over a year the service have been using SystmOne to record basic initial contacts but they are now taking advantage of enhanced functionality, providing them with the tools to run a completely electronic service.

 With over 3,600 clients receiving care from the service, the CTP wanted a system that could make them as efficient as possible. Through SystmOne, every aspect of client care can now be managed electronically – from referrals through to client needs and assessments. An integration with leading financial software provider Oxford Computer Consultants (OCC), also enables the service to manage finances efficiently alongside SystmOne.

 SystmOne Social Care is unique in the way that it enables services to combine the electronic health record of a patient with their social care record. With 83% of local GP practices in the area already using SystmOne as well as community services, child health and out of hours providers, there were already nearly 200,000 residents in the area with a SystmOne record. This means the service can provide integrated care for the vast majority of their clients. Local GP, Dr Andrew Stead, said “Having an integrated care record allows me and my colleagues to have a more complete view of the care that is given to my patients, better informing our decisions. The use of smart cards and audit trails also reassures me that records kept in the system are safe and secure, therefore maintaining patient confidentiality.”

 Heather Fuller, an Advanced Care Practitioner within Adult Social Care stated: “SystmOne is a central record which has already demonstrated its effectiveness when working on a daily basis with service users. The system is making our work much more efficient with less duplication which allows more time with the service user.”

 Over the next few months, the CTP are planning to use more SystmOne functionality to help them minimise paper records within adult social care. John Mitchell, Project Manager for the Trust stated “Care within North East Lincolnshire continues to become increasingly joined up and holistic, and our population continues to see the benefits.” Pete Berry, Systems Administrator at the Trust added “This was the smoothest system go-live I’ve ever been involved in, and I’ve done more than thirty.”