• Other
  • Leeds
  • Posted 2 weeks ago

Our Software Support Analyst team is responsible for providing support to SystmOne users over the phone.

We are seeking to recruit passionate individuals with excellent communication skills to join our Helpdesk team in Leeds.

In this customer service role, you will be providing first and second line support to healthcare organisations that use our hugely successful clinical software system, SystmOne. Your role will involve investigating and resolving customer queries to ensure that the system runs smoothly for our end users. As well as this, you will be involved in making changes to the system, including enabling functionality, unit setup and configuration.

You will be engaging with customers from a wide range of healthcare settings, from Doctors and Nurses in healthcare organisations to governing bodies such as NHS Digital. This may also include attending meetings and national conferences. As well as this, you will have the opportunity to get involved with incident management and recruitment.

In line with our flat hierarchy, you will work collaboratively with the rest of the team to manage the workload. You will be given the opportunity to improve the way in which we offer support to our customers as well as how we work as a team from day one, and will be given the right training for any tasks you undertake.


  • A minimum of eight A*-C GCSEs, including English and Maths
  • Three A-C grades at A Level
  • IT literate
  • Excellent communication skills and have a keen eye for detail.
  • A professional telephone manner and the ability to work well under pressure.
  • Previous customer service experience is desirable

Starting salary


Learn More

Click below to hear more about working as a Software Support Analyst at TPP.