• Other
  • Leeds
  • Posted 1 month ago

Our Software Support Analyst team is responsible for providing support to SystmOne users over the phone.

As a Software Support Analyst you will be providing first and second line support to the various healthcare organisations that use our clinical software system, SystmOne. You will be engaging with customers from a wide range of healthcare settings and will have the opportunity to work across a number of projects. These range from service management, recruitment, and attending meetings with other health care organisations including NHS Digital, trusts and end users. You will be able to take on responsibility from day one in this extremely varied and vital role.

In line with our flat hierarchy, you will work collaboratively with the rest of the team to manage the workload. You will be able to support both the development of the team and the development of our customer relations strategy, to improve the way in which we offer support to our customers. The right training and support will be provided for any tasks you undertake.

Responsibilities include:

  • 1st and 2nd Line Support – Handling and solving technical issues and queries around the SystmOne software. Customers could range from end users at GP practices to National organisations and service desks. You will be responsible for identifying, testing, replicating and problem solving within the service level agreement.
  • Projects – Service Management (Incident, Change, and Problem Management), as well as recruitment, dealing with new service contracts, updating user guides, etc.
  • Representing the company in external meetings with stakeholders.


  • A minimum of eight A*-C GCSEs, including English and Maths (or equivalents)
  • Three A*-C grades at A Level (or equivalents)
  • IT literate
  • Excellent communication skills and have a keen eye for detail.
  • A professional telephone manner and the ability to work well under pressure.
  • Problem solving skills

Starting salary


Learn More

Click below to hear more about working as a Software Support Analyst at TPP.