Please use the links below to contact us:
If you are a patient wishing to report an issue with the SystmOnline website or app please contact the carer who set up your registration, for example your GP practice or community service.
To organise some training on SystmOne, please contact the Deployment Specialists on 0113 20 500 82.
For new sales, call our Account Team on 0113 20 500 83.
From Thursday 1st May 2014, TPP will be providing first line support for practices using the SystmOne GP module under the GPSoC framework. From this date, these practices should call 0113 20 500 95 for SystmOne Customer Service.
Please note that this number is only to be used for first line support by GPSoC practices. If you are not sure whether this affects your practice, please contact your CCG to find out.
If you have any other functional query/issue regarding SystmOne:
- On SystmOne, press F1 this brings up the Online Help files. This is the quickest way of finding the answer to functional questions. You can browse the index, or click the Search tab and type in a word or phrase.
- If you haven’t found what you are looking for in the Online Help, please log a call following your local helpdesk procedure. All organisation have a local SystmOne helpdesk who will be able to advise further. If you are unsure who to call please contact your CCG/Trust for further information. Please note that functional queries/issues/development requests cannot be accepted via email.
If you wish to escalate about any other TPP or SystmOne issue please call our Customer Liaison Team on 0113 20 500 91. If you are escalating about a system issue that you have already logged with TPP via your local helpdesk route then please ensure you have your reference number handy. This number should also be used if you wish to escalate about the service provided by your local helpdesk.
For non-product enquiries, please contact the administration line on 0113 20 500 89.
Mill House, Troy Road
Horsforth, LS18 5TN
Please Note: If you are travelling from leeds city centre, we advise you to take the train due to parking availability. Our office is situated across the road from Horsforth train station. Click here for train times.
Coming from Leeds City Centre? Click here for driving directions
Coming from Leeds Bradford Airport? Click here for driving directions